Refund/ Cancellation Policy
At Grand Fresh, we are committed to providing our customers with the freshest seafood and a seamless shopping experience. We understand that plans can change, and we strive to accommodate cancellations and refunds with fairness and efficiency. Orders may be cancelled within a specified timeframe before dispatch, ensuring minimal disruption to our operations and your convenience. If a product arrives damaged or does not meet our quality standards, we encourage customers to reach out with supporting details so we can promptly assess the situation. While perishable items like fresh fish cannot be refunded for change-of-mind purchases, we do offer refunds for products that arrive damaged or significantly different from what was ordered. Our team ensures a swift review process, with refunds processed within a reasonable timeframe. Transparency and customer satisfaction are at the heart of our service, and we are always available to address any concerns. If you have any inquiries regarding cancellations or refunds, our support team is ready to assist you.
Contact Us
Grand Fresh
Pathirappally PO
Alappuzha
Customer Support Team
Contact Number: +91 75919 91808, +91 75938 09670
Email: grandfish012@gmail.com